Privacy Policy

Section 1

Introduction

This Privacy Policy ("Policy") sets out the data processing practices of ace81 ("ace81", "we", "us", "our") in relation to personal data collected from members, prospective members, and visitors to the ace81 platform at https://ace81.cam ("Platform"). It applies to all personal data collected through the Platform, our customer support channels, and any related services.

ace81 takes the privacy and security of personal data seriously. This Policy is intended to provide transparent, plain-language information about how we handle your data in compliance with applicable data protection laws and international standards governing online gaming operations.

By registering an account, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact our support team to request account closure.

Section 2

Definitions

The following terms carry the meanings set out below throughout this Policy:

Section 3

Data We Collect

ace81 collects personal data through several channels, including the registration process, ongoing account activity, KYC verification, customer support interactions, and automated technical systems. The categories of personal data we collect include:

3.1 Registration & Identity Data

• Full legal name as it appears on a government-issued identification document.
• Date of birth, for the purpose of verifying that you meet the 21+ age requirement.
• Email address and account username.
• Residential address, including city (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam).
• Contact number, where voluntarily provided during registration or support contact.

3.2 KYC & Verification Documents

• Copies of government-issued photo identification (national identity card, passport, or driving licence).
• Proof of address documents such as utility bills or bank statements dated within the preceding 90 days.
• Source-of-funds declarations and supporting financial documentation where required for enhanced due diligence.

3.3 Financial Transaction Data

• Deposit and withdrawal records, including transaction amounts in MYR and the payment method used.
• Payment method identifiers, such as partial bank account numbers or e-wallet identifiers for Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX.
• Cryptocurrency wallet addresses associated with BTC or USDT transactions, where applicable.

3.4 Account Activity & Usage Data

• Gaming and betting history, including game sessions, wager amounts, wins, losses, and bonus activity.
• Login timestamps, session durations, and device type used to access the Platform.
• Customer support communications, including live chat transcripts and email correspondence.
• Voluntary responsible gambling settings, such as deposit limits, cooling-off periods, and self-exclusion records.

3.5 Technical & Automated Data

• IP address and approximate geolocation derived therefrom.
• Browser type and version, operating system, and screen resolution.
• Referring URL and pages visited within the Platform.
• Cookie identifiers and similar tracking technology data, as further described in Section 8.

Section 4

Lawful Basis & Purpose of Processing

ace81 processes personal data only where a lawful basis exists. The table below summarises our primary processing purposes and the corresponding lawful basis for each:

Where ace81 relies on your consent as a lawful basis for processing (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Section 5

Data Sharing & Disclosure

ace81 does not sell your personal data. We share personal data only in the circumstances described below, and solely to the extent necessary for the stated purpose.

5.1 Service Providers and Data Processors

ace81 engages third-party service providers who act as data processors under contractual data processing agreements. These include payment gateway operators supporting FPX, DuitNow, and e-wallet transactions; identity verification and KYC technology providers; cloud infrastructure and hosting providers; fraud detection and AML screening services; and customer support platform providers. All processors are required to implement appropriate technical and organisational measures to protect personal data.

5.2 Game Content Providers

Where third-party game studios or sports data providers supply content accessible through the Platform, limited technical identifiers (such as session tokens) may be passed to those providers to facilitate gameplay. Personal identification data is not shared with game content providers beyond what is operationally essential.

5.3 Legal and Regulatory Disclosure

ace81 may disclose personal data to law enforcement authorities, regulatory bodies, courts, or other government agencies where required to do so by applicable law, court order, or regulatory directive. Such disclosures will be limited to the minimum data necessary to satisfy the legal requirement.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving ace81, personal data held by ace81 may form part of the transferred assets. Members will be notified of any material change in data controllership prior to such a transfer taking effect.

Section 6

International Data Transfers

ace81 operates under an international gaming licence and may store or process personal data in jurisdictions outside Malaysia. Where personal data is transferred to a country that does not provide a level of data protection equivalent to that applicable in your jurisdiction, ace81 implements appropriate safeguards, including standard contractual clauses or equivalent transfer mechanisms, to ensure your data remains adequately protected.

By using the ace81 Platform, you acknowledge that your personal data may be transferred to and processed in countries outside Malaysia for the purposes described in this Policy. ace81 takes reasonable steps to ensure that any international transfer is conducted securely and in accordance with applicable data protection standards.

Section 7

Data Retention

ace81 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected. In practice, this means:

• Account and identity data is retained for the duration of your active membership and for a minimum period of five years following account closure, in compliance with anti-money laundering record-keeping obligations.
• Financial transaction records are retained for a minimum of seven years to satisfy financial regulation and audit requirements.
• KYC documentation is retained for the period required by applicable AML regulations, typically five to seven years from the date of the last transaction.
• Customer support communications are retained for up to three years from the date of the interaction, unless a longer period is required by an ongoing dispute or legal proceeding.
• Technical and automated data such as log files and cookie data is retained for no longer than twelve months unless required for active fraud or security investigations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an individual member.

Section 8

Cookies & Tracking Technologies

ace81 uses cookies and similar technologies to operate the Platform, remember your session and preferences, and analyse aggregate usage patterns. We do not use cookies to build individual advertising profiles or to track your activity outside of the ace81 Platform.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the Platform to function, including session management, authentication, and security features. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Remember your language preferences, login status, and display settings to improve your experience across sessions.
• Analytics Cookies: Collect aggregated, anonymised data about how members navigate the Platform to help us identify areas for improvement. Individual member behaviour is not analysed at a personal level.

8.2 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please be aware that disabling strictly necessary cookies may prevent you from accessing certain Platform features, including account login and cashier functions. Browser-level cookie controls vary by browser; consult your browser's help documentation for specific instructions.

Section 9

Your Rights

As a data subject, you hold the following rights in respect of your personal data processed by ace81. To exercise any right, contact our support team using the details in Section 13. ace81 aims to respond to all verifiable data subject requests within 30 calendar days.

• Right of Access: Request a copy of the personal data ace81 holds about you, together with information about how it is processed.
• Right to Rectification: Request correction of inaccurate or incomplete personal data held on your account.
• Right to Erasure: Request deletion of your personal data where ace81 no longer has a lawful basis to retain it. Note that certain data must be retained to fulfil legal and regulatory obligations and cannot be deleted on request.
• Right to Restrict Processing: Request that ace81 limits its processing of your personal data in specific circumstances, such as while a dispute is being resolved.
• Right to Data Portability: Request a machine-readable export of personal data you have provided to ace81, where technically feasible.
• Right to Object: Object to processing based on legitimate interests, including direct marketing communications.
• Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time without affecting prior lawful processing.

Where ace81 is unable to fulfil a request in full, we will explain the reason and identify any alternative steps available. ace81 does not charge a fee for data subject requests made in good faith.

Section 10

Children & Minors

The ace81 Platform is strictly for adults aged 21 and above. ace81 does not knowingly collect personal data from persons under 21 years of age. The registration system incorporates age verification checks designed to prevent minors from accessing the Platform.

If ace81 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If a parent, guardian, or concerned third party believes that a minor has registered or interacted with the Platform, please contact ace81 support immediately using the details in Section 13.

Section 11

Security Measures

ace81 implements a layered approach to personal data security, incorporating both technical and organisational controls. Key measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and the ace81 Platform.
• Encryption of sensitive personal and financial data at rest within our storage systems.
• Strict role-based access controls limiting employee access to personal data to those with a legitimate operational need.
• Regular internal security audits and vulnerability assessments of Platform infrastructure.
• Two-factor authentication support for member accounts to reduce the risk of unauthorised access.
• Automated fraud detection and transaction monitoring systems to identify and respond to suspicious account activity.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. ace81 cannot warrant absolute security but is committed to addressing any identified vulnerabilities promptly and reporting material security incidents to affected members without undue delay where required by applicable law.

Section 12

Policy Amendments

ace81 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. Material changes to this Policy will be communicated to members by posting an updated version on the Platform with a revised effective date. Where required by applicable law, we will seek renewed consent for material changes to processing activities based on consent.

Your continued use of the ace81 Platform following notification of an amended Privacy Policy constitutes acceptance of the revised Policy. We encourage you to review this page periodically to remain informed about how ace81 protects your data.

Section 13

Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our data processing practices, please contact the ace81 data protection team. The contact details below are displayed as plain text only and are not clickable links:

Support Email:
[email protected]

Live Chat:
Available 24 hours a day, 7 days a week via the ace81 Platform.

For information about the rules governing use of the Platform, please review our Terms & Conditions. For responsible gambling support and self-exclusion options, please visit our Responsible Gambling page.